At Bolschare Energy, a company specialized in the development, management and control of electric energy projects, we understand that quality is an essential pillar for operational excellence, the trust of our clients and the sustainability of our growth.
This Quality Policy is established as a reference framework for the implementation and continuous improvement of our Quality Management System, in accordance with the ISO 9001 standard, with the firm purpose of complying with the applicable requirements, increasing our customers’ satisfaction and strengthening our position in the electric power sector.
Our fundamental principles are:
- Customer focus. Our priority is to understand and meet the needs and expectations of our customers and other relevant stakeholders, offering efficient, safe and sustainable solutions in the field of electric power.
- Leadership and commitment. Management assumes quality as a strategic value, ensuring that the objectives are aligned with the strategic direction of the company and that the necessary resources are available to achieve them.
- Staff participation. We foster a collaborative culture where each person in Bolschare Energy assumes the responsibility to contribute to quality from his or her position. We promote training, internal communication and continuous professional development.
- Process management and continuous improvement. Our activity is structured in interrelated processes that we manage systematically and efficiently. We are committed to continuously improve both the processes and the results of the Quality Management System.
- Evidence-based decision making. We use objective data and indicators to make informed and substantiated decisions, regularly evaluating the effectiveness of our actions.
- Risk and opportunity management. We proactively identify and address risks and opportunities that may affect the conformity of our services and customer satisfaction, thus ensuring the stability and improvement of the system. 2 / 3 MG-A2
- Compliance with legal and contractual requirements. We ensure compliance with the legal, regulatory and contractual requirements applicable to us, as well as the commitments acquired with our customers and stakeholders.
Based on this Policy, the Management establishes quality objectives on an annual basis, which are planned, communicated and periodically reviewed to verify their degree of compliance and their alignment with the company’s strategy.
All of us who are part of Bolschare Energy are committed to act in accordance with these principles, with the aim of being a company recognized for the quality of its services, the reliability of its solutions and its vocation for continuous improvement.